Opening Visio 2013 Trial returns message "An unspecified error occurred"

I installed and used Visio successfully.  Today I received the message "An unspecified error occurred" when I tried to open the application.  The second window that appears when you select [okay] is that Microsoft Visio has stopped working.  I do not know how to resolve.  Any insight would be helpful.

Problem details:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: VISIO.EXE

  Application Version: 15.0.4420.1017

  Application Timestamp: 50673404

  Fault Module Name: VISLIB.dll

Fault Module Version: 15.0.4420.1017

  Fault Module Timestamp: 50673329

  Exception Code: c0000005

  Exception Offset: 00132b68

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

Additional information about the problem:

  LCID: 1033

  skulcid: 1033
June 14th, 2013 5:41pm

Hi,

Try to start Visio in safe mode to check whether the issue is caused by some add-ins.

Also, check to see whether you have installed some update before the error. Uninstall the updates to check the issue.

Third, if the above two methods cannot solve the issue, try to start Windows in clean boot to check whether the issue is caused by some third party services. 

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June 17th, 2013 9:13am

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